Tips For Receiving FF&E: Case Goods & Furniture

Guidelines for Recieving Case Goods & Furniture

This article is the third installment in our blog series on Receiving Furniture, Fixtures and Equipment. To catch up on past articles in this series, read:

Today, we take a closer look at the recommended steps for receiving case goods and furniture.

Ask Questions

When you submit a case goods order, your vendor will prepare a shop drawing for approval of dimensions for each piece before going to production. This helps to ensure proper fit during installation. With that in mind, ask these questions before receiving a casegoods or furniture delivery:

What will the lead time be upon approval of the shop drawings?

The drawing approval process could take a few days or up to a week or more. Monitor the process carefully to avoid extending the lead time and missing the install date.

Will the case goods be manufactured domestically or internationally?

Determine where your products are coming from ahead of time. In the event of a project delay, you’ll want to communicate with the product manufacturer to avoid product arriving too soon. When products are manufactured internationally there are many moving parts, so you must be aware of the cutoff date prior to production.

How is the product packaged?

Your case goods and furniture may be cartoned, crated or corner guarded and wrapped. If palletized, you will need to know how many pallets are arriving. Packaging and quantities affect the equipment and staff required to receive the product. 

Where will products be placed? What are the install and assembly needs?

To prepare your team, obtain drawings and assembly instructions for each product. This information is critical to help you determine where products are placed upon delivery. Note: Assembly requirements may inform your overall budget, as they often impact installation cost.

How do I best schedule trucks for case goods and furniture delivery?

Although trucks can be unloaded in a variety of ways depending on the install plan, we recommend unloading by order of install, hangables, and assembly items first. Most carriers allow 2 hours or less to unload, so don’t forget to schedule sufficient time for unloading and inspection.

Receiving Case Goods: A Step-by-Step Guide

As with any product delivery, you want to consider situational needs such as staffing or specialized equipment (forklift, pallet jack or lift gate) requirements. A few steps to keep in mind:

  1. Establish a designated receiving area and determine early on if you will need to store the product on-site.
  2. On a renovation project, remove existing furniture to allow new furniture space for immediate installation.
  3. Follow the optimal receipt sequence (Unload, Inspect, Stage, Distribute and Install).

Note: Be prepared to dispose of all packaging, as this is an often-overlooked part of receiving and installation.

Stay tuned for more in our “Tips for Receiving FF&E” blog series to know the right questions to ask of your procurement, logistics, installation, and GC partners to ensure your hotel project goes smoothly! Next up: Art & Mirrors.

We’re Here to Help

Innvision Hospitality assists hoteliers with all aspects of a new build or renovation project, including the logistics and installation of case goods and furniture. From concept to completion, our team of FF&E procurement and design experts deliver consistent guidance and support.

To find out how our design-driven purchasing solutions can help your hotel succeed, please contact us on our website or call us at (888) 875-6202. 

By Chris Parker | November 15th, 2017

About the Author: Chris Parker

Chris Parker

Chris is responsible for the strategic leadership of Innvision Hospitality, including defining our level of service as the highest in the industry. He co-founded Innvision and served as COO & CFO from 2004 to 2011, helping establish the infrastructure and processes that enabled the company's rapid growth. Chris enjoys spending time with his family and attending his children's sporting events.